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Help Center

  • Q: Where customers can track their orders? 

Ans.  Dear valued customer, to track your order, please use the chat button and click on the "Track Order" option. Our team will then ask for your email address and order number to provide you with a comprehensive update on your order. This update will include the tracking ID, the current location of your parcel, and the destination, among other important details. Thank you for choosing us and we look forward to assisting you.

  • Q: Is it possible to change the order and how it can be done?

Ans.  Dear valued customer, we are happy to confirm that it is indeed possible to make changes to your order during the processing stage (2 business days). Our team is dedicated to ensuring that your parcel is handled according to your specific requirements and that any necessary changes can be made before the tracking number is issued. Thank you for choosing us and we look forward to serving you.

  • Q: How to take care of XY items?

Ans.  Dear valued customer, Please contact us in case you would like a specific set of guidelines to ensure maximum possible longetivity for your gemstones/jewelry.

  • Q: If the customer received only part of the whole order, what should be done?

Ans. Dear valued customer, if you require assistance, please do not hesitate to reach out to our dedicated support team. They are available to help you and will be more than happy to do so. 

  • Q: Can a loyal customer get a discount? 

Ans. Dear valued customer, we are delighted to inform you that as a loyal member, you are entitled to receive exclusive discounts, promotions, and special offers directly to your email. If you would like to take advantage of the latest active discounts, simply reach out to our support team and they will be happy to assist you. 

  • Q: Privacy policy.

Ans. Visit this link https://www.facetedrealmsjewelry.com/policies/privacy-policy

  • Q: How can an order be canceled? 

Ans. Dear valued customer, we understand that sometimes plans change and you may need to cancel your order. If this is the case, you may do so before shipment. Your order can be quickly canceled during the processing stage (2 business days) by reaching out to our support team or via email. 

  • Q: Customs fees and/or taxes for international orders.

Ans. Dear valued customer, we are pleased to inform you that the sales tax is already included in the purchase prices you see on our website. We only apply value-added tax (VAT) in accordance with your origin. Custom duties are not covered by us.

  • Q: Can you help me choose the right product? 

Ans: Of course! Our customer service team is here to assist you with any questions you may have about our products. Feel free to reach out to us via chat or email for personalized recommendations. And our search bar is very optimized and gives you suggested products with prices and shows the most searched keywords. Just search for your favorite product in the search bar.

  • Q: What if my order arrives damaged or defective? 

Ans: We apologize for any inconvenience. Please contact us as soon as possible with photos of the damage, and we will work with you to resolve the issue, whether that means issuing a replacement, refund, or other solution. Please check our Shipping policy and refund policy for more details.

  • Q: How can I get in touch with customer service? 

Ans: You can reach our customer service team via chat or email 24/7 at facetedrealmsjewelry@gmail.com